Effective for orders placed on or after: October 15th, 2026
At Hemorrhoid.com, we want you to feel comfortable trying our products.
Your first purchase of each Revivol-XR product from Hemorrhoid.com is eligible for a one-time satisfaction refund covering one (1) unit per product each, per customer. There is no deadline to request that refund, and no product return is required.
You may request an eligible satisfaction refund whether the product is unopened, opened, or used. You do not need to explain your dissatisfaction or complete a minimum trial period.
Additional units and repeat purchases are not covered by this satisfaction guarantee, including unopened items. Damaged, defective, incorrect, or missing items are handled separately, as explained below. These limitations do not restrict your rights under applicable law.
This satisfaction guarantee applies to retail purchases made directly through Hemorrhoid.com for personal or household use. Wholesale purchases and purchases for resale are excluded.
Your first purchase means your first completed purchase of that particular product from Hemorrhoid.com, not the first purchase for which you request a refund. Canceled orders and orders you never received do not count as a completed purchase.
We consider your purchase history for that product when determining eligibility, including purchases made before this policy took effect. However, earlier orders retain the refund coverage that applied when they were placed.
One unit means one individual retail package, such as one tube, bottle, bag, or box. A multipack containing several individual retail packages contains multiple units. A different package size, quantity, label, or packaging design does not create a new first-purchase entitlement for the same product.
For example, if your first order contains three tubes of the same cream, the satisfaction guarantee covers one tube. If your first order contains one cream and one cleansing lotion, each product is evaluated separately.
For purchases through Amazon or another retailer, please request assistance through that seller under its return and refund policies. This does not affect any separate applicable manufacturer guarantee or your rights under applicable law.
The absence of a refund deadline does not extend a product’s expiration date or change its directions or warnings. Always follow the product label.
For an eligible satisfaction refund, we refund the amount you actually paid for the covered unit after discounts, plus applicable sales tax.
For a multipack of identical units, the refundable product amount is the discounted multipack price divided by the number of units.
For a bundle containing different products, we use the discounted price allocated to the eligible item on your order. If individual item prices were not listed, we allocate the bundle price proportionately using the individual product prices available when you ordered.
We also refund any original shipping charge attributable to the covered unit. Shipping charges applied to the entire order are allocated proportionately based on the discounted product prices.
No return is required for an eligible satisfaction refund, so you will not pay return shipping.
We do not charge restocking, refund-processing, or handling fees. If your order shipped free, we do not deduct our shipping costs from your refund.
Please use the Contact Us form on Hemorrhoid.com and include your order number or the email address used at checkout, along with the product for which you are requesting a refund.
If we cannot locate your order, we may request other reasonable proof of purchase. We may also request information reasonably necessary to confirm eligibility and verify the original purchaser.
You do not need to provide medical records, photographs of your body, or an explanation of your dissatisfaction to request a satisfaction refund.
We process eligible satisfaction refunds within seven business days after receiving your request and the information reasonably necessary to verify it. We will promptly let you know if additional information is needed and confirm when your refund has been issued. Any shorter deadline required by applicable law takes priority.
Refunds are issued to the original payment method whenever possible. Your bank or payment provider may take additional time to post the credit.
If the original payment method can no longer accept the refund, we will arrange an alternative monetary reimbursement with the verified original purchaser, such as a check. We will not require you to accept store credit instead of a monetary refund.
Amounts originally paid using a gift card or store credit are refunded to that payment type, unless applicable law requires otherwise. For split payments, refunds are allocated to the original payment methods, subject to the alternative reimbursement process above when necessary.
If an item arrives damaged, appears defective, is incorrect, or is missing from your order, please contact us as soon as reasonably possible so we can investigate and resolve the problem. Please also contact us if your order has not arrived.
These requests are handled separately from our satisfaction guarantee and are not subject to its first-purchase or one-unit limits.
For a confirmed product or fulfillment problem, we will offer a replacement or refund for the affected items, including applicable sales tax and shipping charges, without limiting any additional remedy required by law.
We may request relevant information, such as photographs of the item or packaging, the lot number if available, or details needed to investigate delivery. We do not require medical records or photographs of your body to process these requests.
If we need an affected item returned, we will provide a prepaid return label or another return arrangement at our expense. Please contact us before sending any product back.
A legitimate product or shipping complaint is not considered policy abuse simply because you have previously requested a refund.
To request a cancellation or order change, please contact us as soon as possible. We will attempt to stop or modify the order, but we cannot guarantee that an order already being fulfilled can be intercepted.
If we cannot ship within the timeframe promised, we will provide the notices, cancellation options, and refunds required by applicable law. Refunds required because of a shipping delay or cancellation are not subject to the satisfaction guarantee’s first-purchase or one-unit limits.
Except for the satisfaction guarantee, product or order problems described in this policy, and remedies required by law, we do not offer voluntary change-of-mind returns or exchanges for additional units or repeat purchases, including unopened items.
We review refund requests using purchase records and relevant information provided by the customer.
We may decline a voluntary satisfaction-refund request when it falls outside the eligibility terms stated in this policy, cannot reasonably be verified after you have had an opportunity to provide purchase information, or seeks reimbursement already received for the same amount.
We may also decline a request involving documented misrepresentation, such as falsified purchase details or multiple accounts used to obtain refunds beyond the stated limits.
A shared address, shared payment method, or previous refund request does not, by itself, establish abuse. If we decline a request, we will explain the reason and consider relevant additional information you provide.
We do not issue duplicate reimbursement for an amount already refunded or finally reimbursed through a payment dispute. If a payment dispute is open, we will coordinate its resolution through the payment provider as appropriate. Nothing in this policy requires you to waive your right to dispute a charge.
Orders placed before this policy’s effective date remain covered by the refund policy and any applicable guarantee provided when those orders were placed, including any applicable lifetime refund guarantee.
The first-purchase and one-unit limits in this policy do not retroactively reduce coverage for earlier orders.
Future changes to this policy apply only to purchases made after those changes take effect. They do not reduce refund rights attached to earlier purchases.
This policy does not exclude or limit rights or remedies available under applicable consumer-protection law or any separate applicable warranty. The restrictions on our voluntary satisfaction guarantee do not limit those rights.
Please contact us through the Contact Us form on Hemorrhoid.com. Include your order number or checkout email so we can locate your purchase and assist you.